At Kimlligraphy, we strive to provide a seamless experience for all clients and customers, including those requiring in-studio personalisation services. Please carefully review our shipping and delivery terms below:
Processing Time
The processing time for orders is determined by the complexity of the design and the total number of items requested. Custom or bulk orders may require additional time to complete. Orders needed within 7 days are subject to a rush fee. Please contact us to confirm availability and discuss expedited processing options.
Shipping Delays
While we aim to ensure timely delivery, delays may occur due to peak periods such as public holidays or unforeseen circumstances beyond our control (e.g., courier delays or adverse weather conditions). We encourage placing orders well in advance during busy seasons.
Liability
Once your order has been dispatched from our Sydney, Australia studio and handed over to the shipping carrier, Kimlligraphy is not liable for any delays, loss, or damage that may occur during transit. Where applicable, tracking information will be provided to help you monitor your shipment’s progress.
Delivery Timeframes
Estimated delivery times will vary depending on your location and the chosen shipping method. These timeframes will be communicated during the checkout process or in your confirmation email.
International Orders
For international orders, customs processing times and any additional fees are the responsibility of the customer. Please factor these potential delays and costs into your planning.
In-Studio Personalisation
This shipping and delivery policy applies to all clients or customers requesting in-studio personalisation services, performed at our Sydney, Australia location.
Contact Us
For any questions or concerns about your order, please contact us at hello@kimlligraphy.com.au
We are committed to assisting you and ensuring the best possible experience.
Last updated: December 12, 2024
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